Rachel Jiayi Chen

Product & Graphic Designer

Toronto, CA.

About

Creative independent designer with experience in product design, software engineering, and visual communication. Proven track record designing impactful B2B platforms and AI tools during internships and freelance work. Strong competencies in user research, visual design, product development, and machine learning. Fluent in English, Mandarin, and French.

Work

Western Brain & Mind

|

Product Design Intern

London, Ontario, Canada

→

Summary

Designing a research software to streamline data collection and analysis on children’s numeracy skills, resulting in time savings of 20 hours per week for neuroscience research.

Highlights

Streamlined research workflows saving 20 hours/week

Bloomberg

|

Software Engineer Intern

New York, New York, US

→

Summary

Developed software engineering solutions during internship at Bloomberg.

1Password

|

Product Design Intern

Toronto, Ontario, Canada

→

Summary

Contributed to product design initiatives within a leading computer and network security company.

Biogenesis

|

Product Design Contractor

, ,

→

Summary

Launched a delightful discovery and onboarding experience for a novel biotechnology platform.

Highlights

Designed discovery and onboarding experience for biotech platform

Royal Bank of Canada (RBC)

|

Software Engineer Intern – Amplify Program

Toronto, Ontario, Canada

→

Summary

Designed, built, and deployed a patent-pending AI tool projected to save $2.15M annually for Global HR call centre operations, reducing call times by 19.5% and eliminating 21% of interactions.

Highlights

Patent‑pending AI tool estimated to save $2.15M annually

Reduced average call times by 19.5% and eliminated 21% of interactions

Onova

|

Product Designer Intern

Toronto, Ontario, Canada

→

Summary

Led design of a B2B innovation management platform for Fortune 500 clients, generating $40K in revenue.

Highlights

Led design for innovation management platform generating ~$40K revenue

rchen.studio

|

Founder & Designer

, ,

→

Summary

Operated independent design studio delivering graphic and visual design services.

St Theresa of Lisieux CHS

|

AP Math & Science Tutor

Toronto, Ontario, Canada

→

Summary

Tutored Advanced Placement Math and Science students during high school.

Volunteer

VP of Technology

|

Western Developers Society

→

Leading technology initiatives for student developer community.

Design Lead

|

Hack Western

→

Leading design team for hackathon event.

Dance Team Leader

|

Hip Hop Western

→

Instruction and choreography for hip‑hop dance teams.

Director of Fellowship

|

Ivey Product Society

→

Oversaw fellowship program strategy and operations.

VP of Design

|

Western Founders Network

→

Co‑chaired Product Design Sprint, a global design‑a‑thon with 250+ participants.

Highlights

Co‑chaired large global design‑athon (250+ participants)

Model

|

CAISA Fashion Show

→

Modelled and performed in major campus fashion event raising funds for children’s health.

Creative Designer

|

Ivey Business Review

→

Created editorial designs for publication.

Project Manager

|

Western AI

→

Led team building real‑time American Sign Language translator using custom computer vision models.

Highlights

Built ASL translator using CV/ML models

Graphic & UX Designer

|

PuMP (Prospective Medical Professionals)

→

Revamped website and brand identity for charity.

Education

Ivey Business School at Western University

London, Ontario, Canada
→
Undergraduate Business Administration Grade:

Western University

London, Ontario, Canada
→
Undergraduate Business, Computer Science & Dance Grade:

Coursera

Mountain View, California, United States of America
→
Course Certificate Design Grade:

St Theresa of Lisieux CHS

Toronto, Ontario, Canada
→
High School Diploma Chemistry, Design, Digital Art, English, French, Jazz, Mathematics, Philosophy Grade: GPA 4.0

Skills

Graphic Design

branding, visual communication.

Software Development

prototyping, coding.

Product Management

product development, team collaboration.

Machine Learning

statistical analysis, data-driven design.

User Research

interviews, testing.

Product Design

user research, visual design, UX/UI.